returns

a 14-day skin-test return. fragrance is personal, and we'd rather you find the one.

For the full legal version, see the refund policy. This page is the plain-English summary.

the short version

• 14-day skin-test return: wear it for two weeks. if it's not the one, email us — we'll refund you in full, no questions, opened or unopened. credit to your store account or your original payment method, your choice. no need to ship the tin back.
• damaged or faulty on arrival: email us within 7 days with photos. replacement or full refund, on us.
• wrong item sent: email us within 7 days. we'll fix it at our cost.

your statutory rights

none of the above limits your rights under the australian consumer law. if a product is faulty, not as described, or unfit for purpose, you're entitled to a refund, replacement, or repair regardless of the windows above.

how to start a return

email studiofondre@gmail.com with your order number and a one-line description of what's wrong. we reply within 2 business days, melbourne time.

refund timing

approved refunds process within 5 business days of approval. your bank may take a further 3–10 business days to display the credit.